PiYo Group Fitness Class

Cancellation Policy

This policy applies to fitness classes, group exercise, open play/open gym, run club, and other drop-in activities at The Vault that are not part of a fixed-session program. Registration & Waivers- Participants must have a current waiver and required participant information on file before participating. A parent/legal guardian must complete required forms for minors. Advance registration is encouraged for activities with limited capacity. Cancellations & No-Shows- Please cancel as soon as possible if you cannot attend. Paid reservations cancelled at least 2 hours before the activity may be returned as an account or class-pass credit. Late cancellations and no-shows may result in loss of the class credit or drop-in fee. Exceptions may be made for emergencies or extenuating circumstances. Class Passes- Passes may be used for eligible activities until their expiration date. Passes are non-transferable, may not be shared, and unused or expired credits are non-refundable. Open Play/Open Gym- Open play and open gym are recreational and non-instructional. Staff supervise the facility and enforce safety rules but do not provide individual coaching. Participants must use equipment appropriately and within their abilities. Age and parent-supervision requirements for each activity must be followed. Run Club- Run Club is a recreational community activity, not individualized coaching. Participants are responsible for choosing an appropriate pace and distance and following traffic laws, route guidelines, and leader instructions. Fitness Classes- Participants should work at their own pace, use modifications when needed, and inform instructors of limitations that may affect safe participation. Schedule Changes- The Vault may change or cancel activities due to weather, staffing, facility conditions, or other circumstances. If The Vault cancels a paid activity, the applicable credit will be returned. Safety & Conduct- Participants must follow staff instructions and facility rules, use equipment appropriately, and treat others and the facility respectfully. The Vault may restrict activities or remove a participant when necessary for safety. Participation in sports, fitness, running, and recreational activities involves inherent risks and is subject to The Vault's participant waiver and release.